Account & settings
Sign-in and security, team, workspace settings and your Zinstruct plan.
Sign-in & security
- Sign in and sign outSign in to your workspace with email and password, what each landing screen means, and how signing out works.
- Reset a forgotten passwordGet a reset code and link by email, then choose a new password with either one.
- Change your password, login email or connected Google accountSettings → Sign-in & security: change your password, move your login to a new email address, and connect or disconnect Google.
- Two-factor authenticationProtect your login with an authenticator app, require it for your whole team, and what to do at the code step.
- How your members sign inStudents sign in with an emailed code or link, with no password. What Settings → Member sign-in & security controls today.
- A member can't sign in or reach their courseFix the usual reasons a student is stuck: the code email didn't arrive, the code didn't work, too many attempts, signed in on a different web address, an empty library, or access that ended.
- When Zinstruct Support asks to sign in as a teammateThe support access request email: how to check it, allow or decline it, the 60-minute window, and what each answer means.
- The guided demo email and its Stop linkWhy you got a "You started a guided demo" email, what a guided demo will never do, and how to stop one from any device.
Team
- Team members and rolesThe four roles (Owner, Admin, Staff and Viewer), what each can and can’t do, and how to change a teammate’s role.
- Pause, restore or remove a teammateCut a teammate’s access at once: pause it (keeping their role so you can restore it later) or remove them from the team. Both sign them out everywhere.
- Transfer ownership of your workspaceHand the workspace to a teammate: they become the owner, with billing and every other owner-only power, and you become an Admin.
- Financial notifications for adminsMoney-related emails (new sales, subscriptions, refunds, chargebacks, failed payments) reach an admin only when the owner allows it and the admin opts in.
Workspace settings
- Account details: your profile, business details and localeSet your own name, photo and phone, your business name and address, and your timezone, and see what each one is used for.
- Choose which notification emails you getEmail alerts for sales, payouts, signups, contacts, security and community activity: on by default for the owner, opt-in for admins, and the one box that sends nothing.
- Control analytics tracking on your siteAccount tracking decides whether Google Analytics and your header tracking scripts run on your public site.
- Export your data, or close your workspaceDownload a full JSON archive of your workspace, even when it is offline, and what happens the moment you close it. Both are owner-only.
- Cookie choices on zinstruct.comHow the cookie banner on zinstruct.com works, why it behaves differently by country, and how to change your choice.
- The Creator Brief: join or leave our newsletterOur own newsletter for creators. Join it from the footer of our website and leave it with the link in any issue; your account email is unaffected.
Your Zinstruct plan
- Plans and billing: choose a plan and subscribePick a Zinstruct plan on Settings → Billing, pay on a secure Stripe page, and see exactly when you are charged during or after your free trial.
- Manage your plan: card, invoices, plan changes and cancellingUpdate the card you pay Zinstruct with, find invoices, switch plans, stop your plan renewing, or keep it after all, from Settings → Billing.
- Plan limits and upgrade promptsSee how much of your plan you are using, what happens at a limit or a locked feature, how team seats count, and how to get more room.
- When your workspace is read-only or offlineWhat happens when your free trial ends without a plan or a plan payment fails: the emails, read-only mode, going offline, and how to bring everything back.
Still stuck? Talk to a human.
Email support@zinstruct.com. We reply within one business day, Monday to Friday, 9 a.m. to 5 p.m. US Mountain Time. Already signed in? Ask from the help button inside the app.