Reset a forgotten password

If you've forgotten your password, request a reset from the sign-in page. We email you a code and a link. Use whichever is easier; both work, but only once.

Who can do this

Anyone with a Zinstruct login: owners, admins, staff and viewers. For your safety, the reply is the same whether or not an account exists for the email you type.

Reset with the code

1. On the Welcome back page (/login), click Forgot password?. The page is titled Reset your password.
2. Enter your Email and click Send reset code.

3. The page says "If an account exists for that email, we’ve sent a code (and a reset link)." and shows the code step.
4. Fill in Code from the email, then New password and Confirm new password (at least 8 characters).
5. Click Update password. You're signed in and taken to your Dashboard. If your account has two-factor authentication, you enter your 6-digit code first.

Already have a code from an earlier request? Click I already have a code to go straight to the code step. Need a fresh one? Click Send a new code.

Reset with the link

1. In the "Reset your password" email, click the link. A page titled Reset your password asks you to press Continue.
2. Click Continue. The page changes to Choose a new password.
3. Enter New password and Confirm new password, then click Update password. You're signed in and taken to your Dashboard.

The code and the link belong to the same request: using one uses up the other.

What happens next

• Your new password works straight away on every device.
• Want extra protection? Turn on two-factor authentication.

Common errors

• "Enter a valid email address.": check the email for typos.
• "Too many attempts…": too many reset requests in a short time. Wait a few minutes.
• "We couldn’t confirm you’re not a bot. Please reload the page and try again." or the button stays greyed out: a quick, usually invisible check that you're a person didn't finish. Reload the page. If it keeps happening, a browser extension or network filter may be blocking challenges.cloudflare.com: allow it, or try another browser or network.
• "We can’t send email right now…": a temporary problem on our side. Try again shortly.
• No email arrives: check spam and junk, and make sure you typed the email you sign in with. We never say whether an address has an account.
• "That code is invalid or has expired. Request a new one.": codes expire quickly and work once. Click Send a new code.
• "That link has expired or was already used. Request a new one.": click Request a new code and link.
• "That reset link is incomplete. Request a new one.": the link was cut short, often by an email app. Request a new one, or use the code instead.
• "This reset link has expired. Request a new one from “Forgot password”.": start again from Forgot password?.
• "Use at least 8 characters" / "Passwords don’t match": fix the new password fields.

Related articles

• Sign in and sign out
• Change your password, login email or connected Google account
• Two-factor authentication